The Clairos Group, LLC is responsible for the Clairos website, optional update emails, support messages, and related product-access support communications covered by this policy.
Privacy
Privacy Policy
This policy covers clairos.ai, optional Clairos email updates, support messages, contribution checkout, and shared product-access support flows. It explains what we collect, why we use it, and how you can unsubscribe, contact us, or request help with your data.
Last updated April 21, 2026. This page is written to be practical and privacy-forward; it is not a claim of legal certification. Product app-store privacy labels may include additional app-specific details.
If you sign up for updates, contact support, contribute, or use a product-access support flow, we process only the information needed to honor that request and keep the service working.
Controller and scope
Who is responsible for the site data.
The Clairos Group, LLC is responsible for the Clairos website, optional update emails, support messages, and related product-access support communications covered by this policy.
The Clairos Group, LLC, 426 N Mojave St, Farmington, AR 72730.
Use support@clairos.ai for privacy, unsubscribe, data, or product-access support questions.
Email supportThis policy covers clairos.ai, optional Clairos update emails, product-access support, contribution checkout, and support/contact messages.
Product app-store listings may include additional app-specific privacy details for the installed apps.
What we collect
Email and product-access support data.
If you sign up for updates, contact support, contribute, or use a product-access support flow, we process only the information needed to honor that request and keep the service working.
Email address, consent status, confirmation state, unsubscribe state, and related list metadata for optional updates.
Information you send in support or contact messages, plus the contact details needed to reply.
Product entitlement, license, claim, download-access, and fulfillment records needed to keep purchases and access working.
Where billing applies, Stripe customer, checkout, subscription, invoice, or portal references may be stored so access and support can be reconciled.
What we collect
Site operations and security data.
We process the minimum operational data needed to serve the site, prevent abuse, diagnose problems, and understand basic page traffic.
Requested path, timestamp, user agent, referrer, IP-derived security signals, and related server log details.
Public page-view summaries may be used to understand which pages are useful and whether the site is working well.
Anonymous update, contact, contribution, and checkout flows may use Cloudflare Turnstile to distinguish real use from automated abuse.
We do not sell personal data, build ad profiles, or use cross-site advertising trackers on the Clairos website.
Marketing consent
Optional updates are separate from support and purchase email.
Clairos news and product updates are optional. Public signup forms use double opt-in: you ask to subscribe, then confirm by email before marketing starts.
You can choose Clairos updates or product-specific updates. If you do not confirm, the subscription stays pending and inactive.
You can unsubscribe from marketing emails using the link in the email or by contacting support.
Purchase, billing, license, claim, and support emails are not marketing and may still be sent when needed.
Clairos uses its own mail system for marketing confirmation/update emails, with list headers and unsubscribe handling where applicable.
How we use data
Only for the job it was collected to do.
We use email, product, billing, support, and site-operation data to provide the requested service, keep the site safe, and honor your choices.
Confirmed update lists receive news and product updates, and unsubscribe choices are retained so we can honor them.
Checkout, billing portal, entitlement, license, claim, download, and support flows for products that need fulfillment records.
Confirmed update lists receive news and product updates. Contact and support emails are used to reply to you.
Security logs, Turnstile checks, CSRF protection, throttling, and audit records help reduce abuse and protect public forms.
Service providers
Who may process data to keep the service working.
We do not sell or rent personal data. Limited service providers process data only where needed for hosting, security, email delivery, payments, or legal obligations.
Servers, logging, backups, TLS, and operational tooling process the data needed to serve and secure the site.
The Clairos mail system sends support replies and optional marketing confirmation/update emails.
Where a paid product flow uses Stripe, Stripe processes checkout, subscription, invoice, tax, and billing-portal data.
Turnstile may process anti-abuse signals for anonymous forms before update, contribution, or billing actions are accepted.
Data may be preserved or disclosed if required by law, to protect the service, or to investigate abuse.
Your choices and rights
Access, export, correction, unsubscribe, and deletion requests.
You can contact support@clairos.ai for help with privacy requests, update preferences, product-access questions, or deletion requests.
Data request
Correction
Unsubscribe
Deletion request
Email support if you need a copy of update-list, support, contribution, or product-access information associated with your email.
Email supportContact support if something associated with your email needs correction.
Marketing opt-out is available from the email unsubscribe link or by contacting support.
You can request deletion or review of information tied to your email. Some billing, tax, license, security, or fulfillment records may need to be retained.
Retention
We keep records only as long as they are needed.
Different records have different retention needs. Some can be removed quickly; others must be retained for operational, security, billing, tax, audit, legal, or fulfillment reasons.
Support and product-access records are retained only as needed for support, security, and access continuity.
Subscription and unsubscribe records may be retained to honor consent state, pending confirmations, and suppression requests.
Stripe references, licenses, entitlements, fulfillment records, and audit logs may be retained where needed for legal, tax, security, or product-access integrity.
Backups and operational logs may persist for a limited period before normal rotation or cleanup.
Security
Practical protections for public site flows.
Clairos uses layered controls to protect public forms, update signup, contribution checkout, and product-access support flows while keeping the experience usable.
The site uses HTTPS, secure cookies, HTTP-only session cookies, and browser CSRF protection for session-backed mutations.
Unsubscribe, marketing confirmation, and other confirmation tokens are time-limited and stored in hashed form where appropriate.
Anonymous form, update signup, contribution, and sensitive confirmation attempts may be throttled.
Internal admin and fulfillment tooling is kept separate from the public marketing pages.
Children and changes
A short note on age and policy updates.
The website is not directed to children under 13, and Clairos does not knowingly collect personal information from children through the website. We may update this policy as the site and product flows change.
If you believe a child shared data through the site, contact support@clairos.ai so it can be reviewed.
The current version of this policy lives on clairos.ai/privacy/.
This page is intended to be clear and practical. Formal legal wording should be reviewed by counsel before being treated as legal advice.
Updates and privacy
Choose updates only if you want them.
Use the updates form to join the mailing list, the unsubscribe link to leave, or support@clairos.ai for privacy help.